• Returns form

  • Contact details

  • Date
     - -
    2 digit day, 2 digit month, 4 digit year
  • Date of purchase (if known)
     / /
    2 digit day, 2 digit month, 4 digit year
  • Date received or collected (if known)
     / /
    2 digit day, 2 digit month, 4 digit year

  • About your return

  • Choose your return method

  • Please select one option

  • Please note: You can return your item to any Richer Sounds store without paying a return or collection charge so there is no need to fill in and submit this form.

    Use the link below to find your local store and bring the item(s) to us, with reasonable proof of purchase, such as your receipt, order confirmation, order number or other information that allows us to identify the transaction.

    Find your nearest store

  • If returning the item to a store is inconvenient, we can arrange a free standard return or collection for smaller items up to and including 32” TVs and accessories.

    With our free collection service, the courier will allocate the collection date. Unfortunately, we cannot guarantee a specific date for collection when using this service.

  • If you would prefer to choose a specific weekday for collection, we offer the following premium services:

    Small items weighing under 15kg, including televisions under 32 inches: £6.95

    Items up to and including 50-inch televisions: £14.95

    Very large items, including televisions of 55 inches and above that require a two-person collection team: £29.95

    Collections are available Monday to Friday, subject to availability. The courier will confirm the collection time window by telephone, email, text message or WhatsApp, depending on the service used.

    If you choose one of our optional premium collection services, the applicable collection charge will be deducted from your refund. Our standard return options remain free.

    You will not be charged for an appropriate return service if the goods are faulty, damaged, incorrect, incomplete or not as described.

  • Preferred collection date*
     / /
    2 digit day, 2 digit month, 4 digit year

  • Photographs

    If you are able to, please attach photographs showing:

    • the item and its condition;
    • the item and accessories packed inside the box;
    • the outside of the parcel immediately before collection;
    • for a television, the screen switched on, but only if it is safe and possible to do so.

    Photographs can help us process your return and resolve any possible transit-damage query more quickly. They are not required to exercise your statutory right to cancel.
    Do not switch on or use an item if it appears damaged or unsafe. Please do not include people, payment-card details or unrelated personal information in your photographs.

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof

  • Before returning your item

  • Please remove personal accounts, passwords and stored data where possible, and perform a factory reset if it is safe and appropriate to do so.

    Remove any discs, memory cards, USB devices or other removable media.

    Please pack the item securely to protect it during transportation. Please include all supplied accessories and, wherever possible, use the original packaging and include the manuals.

    If the goods are returned incomplete, damaged or have been handled more than would reasonably be allowed in a shop, and this reduces their value, we may make an appropriate deduction from your refund.

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